As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What kind of work does your store do?
- What file formats do you support?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- What kind of work does your store do?
Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
- What file formats do you support?
We support the following programs:
QuarkXpress 7 and earlier
Adobe Illustrator CS3 and earlier
Adobe InDesign CS3 and earlier
PDF
Please call ahead if you plan on creating your artwork in the following formats:
Microsoft Word - Requires special handling which may result in additional charges. Microsoft Word has no direct way to generate necessary items such as color separations and printer’s marks. It also routinely makes changes to fonts and layout without warning when moved to a different computer. Complex documents created with Microsoft Word are subject to review prior to acceptance.
Corel Draw - Files may sometimes be used if you export the files to EPS format prior to sending, converting text to curves in the process.
GIF or JPEG - This file format cannot be separated into spot colors without substantial reworking, and the resolution is often inadequate to print clearly.
Microsoft Publisher
Powerpoint
Excel
Multicolor or complex Microsoft Word files
Multicolor PDF files
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, proofs can be emailed, faxed, or printed on paper and either viewed in our store or delivered to you in person.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to input your information, and sadly humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof we provide ensures that the output device used has correctly interpreted and processed the information you've provided.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.